MUG CARE

Mugs Care Instructions

FAQs

DECAL CARE

Decal Care Instructions

GENERAL QUESTIONS

  • All of our items are made from vinyl, sublimation, rhinestones or a mixture of all. That option is completely up to you through my order process.

    Depending on the overall look you are going for, we offer 100% Cotton and 100% polyester shirts. Just indicate your preference when you order. 

    I offer a wide variety of blanks to choose from. Please refer to my order forms to find exactly what you are looking for. If you need something not listed on the form, please indicate what the item is within the form as indicated. 

  • Most items from our website will always include some sort of discount prior to completing your purchase!

    If you have requested a bundle to be created, then you will absolutely receive a bundle discount!

    Repeat customers always receive a discount!

    Currently, we do not offer a referral program. 

  • Our order process is very simple but ultimately depends heavily on your full involvement. 

    If you order an item readily available, I will do my best to print and ship your order within 5 days.

    If you submit an item for a bulk custom order, I will send you an invoice within 72 hours.

    If you submit an order but need it as a RUSH Order, I will send you a secondary invoice for that fee. This will need to be paid prior to any printing of your design. Rush orders will be sent out immediately as they are completed. 

  • Changes

    The number of items and the kind of items you would like to purchase can be changed.

    Standard items are able to be canceled as long as your order has not been shipped. I send out e-mails along every step of the process, so I encourage you to check your e-mails regularly. 

    Custom items are able to be changed during the design process, so I encourage you to check your e-mails regularly. 

    Cancellations

    All standard item orders are able to be canceled as long as you have not received a shipping notification e-mail. 

    Custom orders are able to be canceled within 24 hours after receiving your invoice. It is likely that I will be purchasing items for your order, so I ask that you ensure a commitment to purchase before we fully enter into the design phase. 

    Once you have received your shipment notification, your order cannot be canceled. 

  • There are no refunds on CUSTOM ORDERS.

    There are NO REFUNDS on orders that have already been shipped.

T-SHIRT CARE

T-Shirt Care Instructions

SHIPPING & DELIVERY

  • RUSH ORDERS take priority over standard orders. These are orders that need less than 7 days to be shipped and printed, or orders that need quick pickup and delivery.

    Most orders are printed and shipped within 7 days of placing an order. 

    Custom orders may take up to 21 days for printing and shipping.

    Please remember that almost all of my orders are printed from my home. On rare occasions will I may outsource your order so the end result is perfection.

  • There are no refunds on CUSTOM ORDERS.

    There are NO REFUNDS on orders that have already been shipped.

  • I will always choose the best, fastest shipping provider for all orders. This can be USPS, UPS, or Fedex.

  • I will do my best to ensure that your order is shipped on time, however, I cannot control how long it may take the shipping provider to deliver your order.

    Please keep a record of your tracking number and contact your shipping provider if your order is late or has not arrived in the time frame specified.

  • Currently, we do not ship internationally.

HOODIE CARE

Hoodie Care Instructions

PAYMENTS

  • Invoices are created within 72 hours after you have submitted your order form. Once your invoice has been received, you are required to pay for your entire order  as nothing will be designed or created until payment has been made.  

  • Please understand that fees are only applied to Custom Apparel & Keepsake Orders. As a designer and not only a printer, creating the perfect design for you will take time.  The end look is something that should exceed the expectations you have for the look you are going for. 

    If I am designing everything from start to finish, you will be charged a $10-$25 design fee. This fee includes 2 optional designs to choose from. You can make no more than 2 adjustments to the design that is created. This design will be used on all pieces you intend to order. This design may be used in conjunction with other imagery or woring that you have requested for your customization requirements.

    RUSH ORDERS include an additional $50 charge.*

  • Our order process is very simple but ultimately depends heavily on your full involvement. 

    If you order an item readily available, I will do my best to print and ship your order within 5 days.

    If you submit an item for a bulk custom order, I will send you an invoice within 72 hours.

    If you submit an order but need it as a RUSH Order, I will send you a secondary invoice for that fee. This will need to be paid prior to any printing of your design. Rush orders will be sent out immediately as they are completed. 

  • We accept various forms of payment for all orders. Cash payments are only accepted for orders that are being picked up or delivered in the greater Lansing, MI area.

    Please refer to the information below so you are aware of our acceptable forms of payment.

    Paypal - marisacustomz

    Stripe - marisajcustomz

    Square - marisajcustomz

    Venmo - marisajcustomz